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Complaints

Complaints

Raising a complaint

Can I request a copy of the chats we have had? Subject Access Request Right to be forgotten How do I get my details removed? How do I make a complaint? How long does a complaint take to investigate?
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Existing complaint

What if I haven't received a Final Response Letter? What is the difference between a Final Response Letter and a Summary Resolution Letter? When can I raise my complaint to the Financial Ombudsman Service?

Co-op Travel Insurance is arranged by IES Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. We may receive a profit share payment from some of our insurers if they achieve performance targets across their product portfolio. Travel insurance is administered by Insure & Go Insurance Services Limited. Insure & Go Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 309572.

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