We always try to provide a first-class service, but if for some reason we’ve failed, please let us know and we’ll do our best to make things better.

To contact our Complaints team team, please email: complaint.services@travel.co-opinsurance.co.uk.

If you need to call, you can speak to the Complaints team on 0330 400 1512. Lines are open Monday to Friday, 9am to 5:30pm.

Or you can write to us using the below addresses:

The Customer Relations Manager,
Co-op Insurance Services Ltd,
Maitland House, Warrior Square,
Southend-on-Sea, Essex, SS1 2JY

Email:
complaint.services@travel.co-opinsurance.co.uk