If your trip has been affected by the UK air traffic control disruption, we can help with your travel dates and extend your cover if necessary, while any claim will depend on your policy and circumstances.
Our policies do not cover air traffic disruption or technical faults. However, your airline or tour provider may be able to assist you with your flight cancellation or rescheduling.
For the latest information and updates on the air traffic control disruption, please visit the NATS website.
What this article helps you do
A technical fault affecting UK air traffic control has caused widespread flight cancellations and delays, with further disruption continuing.
This article explains the temporary support available from our policy benefits that may be relevant if your journey is affected.
Applies to
This guidance is for our customers affected by the UK air traffic control disruption.
What you can do if your flight is affected
- Need to travel on different dates? We can move your travel dates by up to 48 hours free of charge for Single Trip policies.
- Unable to return home because of the disruption? No need to contact us as we will automatically extend your cover by five days free of charge.
- Flight cancelled or delayed by your airline? You may be entitled to a refund, or the cost of food, drink and additional accommodation from your airline. You should contact them to discuss this.
If your trip is affected by the delays, you should contact your airline directly for assistance. If your flight is covered by UK law, they should give you the option of another flight or provide a full refund. You can claim a refund for any part of the ticket not used. If you still want to travel, your airline must provide you with an alternative flight.
Can I change my travel dates if my flight is rearranged?
Single Trips:
Yes. If the disruption means your travel dates need to change, we can move them by up to 48 hours free of charge.
This also applies if your airline rearranges your flight and the change affects your insured travel dates.
If you move the trip beyond the 48 hours, you will be able to amend your travel dates up to 12 months from your original departure date which may be subject to an additional premium.
Annual Multi Trips:
You will not need to notify us of your departure date, providing your trip remains covered by the period of insurance as Annual multi-trips provides flexible cover within your period of insurance.
My airline has cancelled my flight. Does that mean I have a Cancellation claim?
We do not provide cover for cancellations related to airline disruption under this event. You will need to reach out to your airline or tour provider for any additional costs due to this disruption including flight amendments or refunds relating to this event.
Can I cancel my holiday because I am worried my flight might be disrupted?
There is no cover for cancelling your trip because you are worried about disruption, travel insurance does not cover a disinclination to travel.
Contact your airline for the latest information on your flight.
What if I cannot return home because of the disruption?
For customers who are unable to return home because of this air traffic control disruption, we will automatically extend your existing cover by five days free of charge. You do not need to contact us to arrange this.
What if my airline rearranges my flight?
If the new journey means your insured travel dates need to change by up to 48 hours, we can move those travel dates free of charge.
If you move the trip beyond the 48 hours, you will be able to amend your travel dates up to 12 months from your original departure date which may be subject to an additional premium.