We automatically email your policy documents within 15 mins. Please check your junk/spam folder, search for "Co-op" and you should find it.

If you've opted for postal documents they take approx. 5 working days to arrive. However we do not accept any liability for documents arriving late or lost in the post.

The password for your Policy schedule will be your postcode, with no spaces. For example ours would be: SS12JY.

You can request a new copy of your documents by clicking the button above to complete the Document resend form.

You can also request for your Policy Schedule to be sent to you by contacting our contact centre helpline on 0330 400 1511.